Blog
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Adarsh Nair
Founding Product Designer, Forward Flow
Adarsh designs how Forward Flow looks, sounds and behaves — from the campaigns leads receive to Flo, the assistant agents text instead of opening a CRM.
Product
Follow-up that doesn't feel like spam: what good campaigns do
Leads welcome follow-up that is about them, arrives when they answer, gives something useful each time and stops when asked. Here is what that looks like, touch by touch.
ProductWhy we put your CRM in a text thread
Agents live in their messages, not their CRM. Flo, Forward Flow's assistant, works your database all day and texts you only when something needs you. Here is the thinking, and its limits.